Support
Support for TEST4NET clients
One address for active projects, CloudLAB access and equipment issues. Every request becomes a ticket with a number and a named engineer behind it.
Email the support desk
The fastest route. Your message opens a ticket the moment it lands, and every reply stays in the same thread.
support@test4net.comResponse times
Business days, Yerevan time (UTC+4). First reply within one business day. If an outage blocks a running test, call us.
+374 60 88 88 99What helps us move fast
- Project or CloudLAB session name and when it happened
- Tool or device, firmware or software version
- What you expected and what you saw, with logs or screenshots
- How urgent it is for you: blocked, degraded, or a question
Open a ticket
Describe the issue
Fill in the form and we open a ticket for you. A confirmation with the ticket number arrives by email.
How it works
What happens after you write
No portals, no logins. The ticket lives in your inbox and ours.
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01
You write
Send an email or submit the form. Attach whatever you have, we sort it out.
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02
A ticket opens
A confirmation with the ticket number reaches you within minutes. Keep it in the subject when you reply.
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03
An engineer takes it
The ticket goes to an engineer who knows your setup. First answer within one business day.
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04
Resolved, then closed
We reply in the same thread until you confirm it is fixed. Then the ticket closes and you get a final note.
Not a client yet?
Support is for active projects and CloudLAB users. For new tests, tools or a demo, talk to the team.